Refund policy

Last updated: 16 October 2026

30-day returns

Changed your mind? You can return most items within 30 days of the day you receive your order. The 30 days start on the delivery date, not the order date.

To be accepted for a change-of-mind return, the item must be:

  • unused and in the same condition you received it
  • in its original packaging, with all parts and tags included

Return shipping costs

Please note: our return address is in the Netherlands. For change-of-mind returns, you pay the international postage from Australia to the Netherlands. This cost is set by your postal service (for example Australia Post) and depends on the size and weight of your parcel. The original shipping cost of your order is not refunded. We recommend a tracked shipping service, because we cannot refund a return that does not reach us.

Faulty, damaged or wrong items

If your item arrives faulty, damaged, or significantly different from its description, you are entitled under the Australian Consumer Law to choose between a full refund (including standard delivery costs) or a replacement. Contact us at support@bazuni.com with your order number and a photo of the problem, and we will resolve your claim promptly at no cost to you. If we ask you to send the item back, we pay the return postage. In many cases you do not need to send the item back.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. This policy does not limit those rights.

How to start a return

  1. Email support@bazuni.com with your order number, the item you want to return and the reason.
  2. We reply with confirmation and return instructions.
  3. Send the item to the return address below and email us your tracking number.

Please do not send items back before you have contacted us.

Return address

Evolution Media (Bazuni Returns)
Wal 99
5501 HC Veldhoven
Netherlands

Refunds

Once we receive and check your return, we email you to confirm. We process approved refunds within 5 business days, back to your original payment method. Depending on your bank, it can take another 5 to 10 business days before the money shows in your account.

Exchanges

We do not swap items directly. To get a different size or colour, return the item for a refund and place a new order.

Cancellations

You can cancel your order free of charge until it has shipped. Email us as soon as possible with your order number. Once your order has shipped, you can return it under this policy.

Contact

Evolution Media (trading as Bazuni)
Wal 99, 5501 HC Veldhoven, Netherlands
Email: support@bazuni.com